Trip.com Group Limited is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. It started its journey in 1999 with over 30,000 employees and over 400 million members, making it one of the leading online travel agencies in the world. Trip.com website is operated by Ctrip.com Limited, which is a Hong Kong based entity duly incorporated and registered in Hong Kong. Trip.com is also licensed under the Travel Agents ordinance.
Trip.com has built an extensive network with more than 1.2 million hotels covering 200 countries and region to give customers a fantastic choice of accommodation. They also operate a flight network with over 2 million individual flight routes connecting more than 5000 cities across the globe.
The site provides online booking services for flights, hotels, trains, car rentals, airport transfers, tours and attraction tickets. Train tickets can be purchased from the UK, Germany, Japan, South Korea and Mainland China. Trip.com is available in 19 different languages including English, Mandarin,Chinese, Japanese, Korean, Russian, German, French, Italian, Spanish, Dutch, Turkish, Polish, Greek, Indonesian, Malaysian and Thai, with the mobile app also featuring Vietnamese and Filipino. It also has localized English versions available for Australia, Singapore and Hong Kong.
Trip.com Service Guarantee:
•Customer Support: Trip.com offers customer support 24 hours a day, 7 days a week. Customers can use various service channels like telephone calls, email and online chat for any kind of support.
•Booking Services:
Easy to make and manage bookings: Customers can book, change and cancel bookings anytime easily by using the Trip.com app or website or by phone.
Post-sale services: Customers can easily check the status of their flight once the booking is completed. In some cases, customers can also access a seat selection service via the website or customer service hotline.
•Special Circumstances Refund: If customers are unable to travel due to unexpected emergency health or medical events, including but not limited to death, pregnancy, bone fractures and hospitalization, customers must notify Trip.com 1 day prior to the travel date and submit original copies of the supporting documents within 1 week of application.
Trip.com helps the customers to deal with cancellation and refund issues. If customers incur any costs due to the refund process, Trip.com will reimburse the customer for these costs where adequate supporting documents are provided.
•SOS Plan+:
Emergency Assistance: Trip.com helps the customers if they lose their baggage, ID card or passport or has trouble boarding the flight and misses it. It also assists the customers in case of sudden illnesses or accidents.
Travel warning: in order to protect the customers safety, rights and interests, Trip.com warns the customers about any natural disaster at a customer destination.
Natural Disaster guarantee: Trip.com has established a guarantee fund to aid the customers affected by unavoidable and exceptional circumstances such as natural disasters, terrorist attacks, war, epidemics/pandemics or collapse of buildings, fires, explosions or accidents.
•Hotels:
Flight + Hotel booking guarantee: If customers book both flight ticket and hotel via trip.com and are unable to check in to the hotel due to involuntary flight change, then the hotel booking can be canceled free of charge if the cancellation request is submitted within the prescribed time.
Room Availability guarantee: If customers book a hotel via Trip.com and the booked room becomes unavailable after confirmation or upon arrival at the hotel, Trip.com will coordinate with the hotel to arrange an alternative room of the same quality or even higher and cover the price differences for up to a maximum of 3 times the room rate of the first night’s stay. But these facilities are subject to certain terms and conditions.
•Flights:
Price Guarantee: Trip.com ensures that the price of the flight will not change after a confirmed payment. Moreover, if tickets are not issued after successful payment due to the negligence of Trip.com or if the ticket price increases, then Trip.com pays the differences.
Booking Guarantee: After successful payment is confirmed, Trip.com guarantees the trip.
•Tours and Tickets:
Accurate Descriptions: Trip.com ensures that all the tour and ticket descriptions are accurate and valid. If there is any discrepancy between the information in the website and what the actual tour or ticket includes, customers can seek immediate assistance from them.
Booking Guarantee: If customers cannot use the entrance ticket due to a fault by trip.com and the issue is not solved within 30 minutes of being reported, then the customers can purchase tickets at the attraction for the price charged at entrance. The cost of the original ticket is refunded by Trip.com.
•Benefits of becoming a Trip.com Affiliate Partner: Trip.com offers the following benefits to its affiliate partners:
Wide product range: Trip.com offers 1.4 million accommodation options, flights with 450+ airlines, train tickets, car rentals and more.
Global presence: Trip.com serves travelers around the world and offer localized services in 19 languages with 24/7 customer support.
Customized Solutions: The partners are provided with a wide range of tailored partnership solutions.
Additional revenue: The Trip Affiliate program is completely FREE to join with NO hidden fees. The income is positive from day one. Each qualifying transaction made through links help to get a share of the revenue.
Cost effective: There are no associated costs for development, hosting, customer support, upgrades or licensing fees.
Strong management: A strong affiliate management team is available to support the creative needs of the partners.
Easy to Implement: A wide choice of banners, text links, widgets and data feeds are available for integration.
Real-time Reporting: All the sales can be tracked in real time.
•Awards:
MOB-EX Awards 2019
Top 50 Chinese brands
Marketing Asia Commerce Awards 2018
Winner brand of the year 2019
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